Salon Policies

Delavender Hair Salon

At Delavender Hair Salon, we strive to provide a professional, relaxing, and enjoyable experience for every client. To ensure everything runs smoothly, we’ve outlined our salon policies below. Please take a moment to review them before your appointment.

1. Appointment Booking

Booking:
Appointments can be made online, by phone, or in person. We recommend booking in advance to secure your preferred stylist and time.

Confirmation:
You will receive a confirmation email or text upon booking. Please notify us immediately if there are any errors.

Walk-Ins:
Walk-ins are welcome based on availability. Scheduled appointments receive priority.

2. Cancellations & Rescheduling

Notice:
We require at least 2 hours’ notice for cancellations or rescheduling to accommodate other clients.

Late Cancellations:
Cancellations made less than 2 hours before your appointment may incur up to a 50% cancellation fee.

No-Shows:
Clients who miss an appointment without notice may be charged a service fee.

3. Late Arrivals

Grace Period:
We allow a 20-minute grace period for late arrivals. After this time, your appointment may need to be shortened or rescheduled to avoid delays for other clients.

Fees:
Late arrivals may incur a $10 late fee or require rescheduling depending on timing and service length.

4. Health & Safety

Health Conditions:
Please inform us of any allergies, sensitivities, scalp conditions, or medical concerns prior to your appointment.

Sanitation:
We maintain strict hygiene and sanitation standards. All tools and equipment are cleaned and disinfected between clients.

5. Service Process

Consultation:
We begin each appointment with a consultation to understand your goals, preferences, and expectations.

Service Adjustments:
If significant changes to the agreed service are requested during the appointment, additional time or fees may apply.

Chemical Services:
Certain chemical services may require a patch test prior to your appointment.

6. Payment

Accepted Methods:
We accept cash, debit/credit cards, and digital payments (e.g., Apple Pay, Google Pay).

Deposits:
A deposit may be required for first-time clients or lengthy services (e.g., color corrections, extensions).

Pricing:
Final pricing may vary depending on hair length, thickness, and product usage. A quote will be provided during consultation whenever possible.

7. Completion

Please ensure you are satisfied with your service before leaving the salon. Adjustments requested after departure may require a separate appointment.

8. Satisfaction Policy

Your satisfaction is important to us. If you are not fully satisfied, please contact us within 48 hours of your appointment, and we will do our best to address your concerns.

Refunds are issued at management discretion and may be offered as salon credit.

9. Salon Etiquette

We kindly ask that all guests:

• Arrive on time

• Keep phone calls brief to maintain a relaxing environment

• Supervise children at all times

We reserve the right to refuse service to anyone displaying inappropriate or disruptive behavior.

10. Emergency Policy

In the rare event of an emergency or adverse reaction, we will contact you immediately and take appropriate action.

11. Changes to Policies

We reserve the right to update these policies at any time. Updates will be posted on our website.

12. Contact Us

If you have any questions about our policies, please contact us:

Email: [Insert Email Address]
Phone: 604-423-5262
Address: 519 Abbott Street
Vancouver, British Columbia